Customer Testimonials
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Below are testimonials provided by some of our customers regarding their experiences with our sales and service departments. We invite you to stop by and experience us for yourselves.
Customer Testimonial - Steve Usselman July 31, 2010
In 2007, we purchased our first Sienna van from Williams Toyota. Steve was very helpful during our selection process. During the three years that we had the van, Andy was outstanding in helping us take care of our van. On July 21, 2010, we lost our van in an accident when we were run over by a tractor trailer in a construction zone. The Sienna van and Angels saved our lives. The Sienna van was totaled but the passenger compartment held together and the three of us survived the crash with relatively minor injuries compared to what could have happened to us. People that have seen the pictures of the crash scene and vehicles can not believe that we are still alive. Steve and Andy came to our rescue and were very kind and helpful in helping us obtain a new 2011 Sienna van. Toyota had saved our lives with the superior safety construction and we wanted another one so we would be secure on the road. Williams Toyota has a staff that makes purchasing and maintaining a vehicle a fun experience. There is no way that my wife and I can thank Toyota, Steve and Andy enough for all their help and support. We consider Williams Toyota to be family. You will never go wrong working with them! Customer Testimonial - Salesperson John Evans - July 28, 2010 Customer Testimonial - Salesperson Steve Usselman - July 23, 2010 If you are looking for a new/used vehicle - you owe it to yourself to go to Williams Toyota and ask for Steve Usselman. While looking at vehicles, I never felt pressured to look at something I did not want. Steve was very patient and knowledgeable. I bought a car I am very happy with and the service at Williams is unbelievable. I have told many many people of my wonderful experience and many find it hard to believe the great experience I had with them. They treat you as a friend not just a customer and they have your best interests at heart!!!
Customer Testimonial - Salesperson Steve Usselman - July 19, 2010 My husband and I had an excellent buying experience with Sales Consultant Steve Usselman. Steve was knowledgeable and courteous, and we would recommend our family and firneds to Steve. He went over the automobile completely and showed us how to work everything! Customer Testimonial Terry has ruined all other car dealers for us because now we know how painless car-buying can be. We feel like we got a good deal with Terry. We will be back when we are ready to shop for cars again. Customer Testimonial I truly think a lot of John Evans! His professional action during this sale was very noticable. And we appreciated it. We look forward to doing more business with Williams Auto! This Verteran thanks Williams' support of Hornbrook Park each year. Customer Testimonial - Salesperson Steve Usselman - July 3, 2010 Excellent sales and service. Worth the short drive. Customer Testimonial Pleasure to have this gentleman as a sales rep. Answered all questions and assisted in an easy switch to my "new" Corolla. Soft spoken and efficient. Glad to have been steered by Mike to this rep. Have done business with Williams Toyota since 2006 and have recommended several people to "stop by." Customer Testimonial Good Morning. Andrew, as always, I was very satisified with my recent service call - esp. that you checked over the car (i.e. engine filter) to see if needed to be changed (it did). This is the reason I come down to Sayre for service work on my Toyota rather than the local dealer (Kent Brown). Appreciate the follow-up contact. Customer Testimonial I recently purchased my second Toyota from Steve Usselman. As far as someone explaining all aspects of the car, financing, and service department, he was great. He went out of his way to explain the littlest detail and made sure that I understood everything. Williams Toyota is a great place to purchase an automobile. One thing I like is, after I purchased both auto's, Steve called me to make sure everything was ok and if I have any questions about anything. I would recommend to anyone looking to purchase a vehicle, to ask for Steve Usselman, he is great. Customer Testimonial On June 12, 2010, I purchased a Toyota Rav4 from Williams Toyota with the assistance of John Evans and Brian Hughes. These men are outstanding professionals and made me feel as if I was the only person in the world. John Evans was honest and friendly and took the time necessary to make me feel comfortable with my purchase. Brian Hughes demonstrated empathy, support and confidentiality during the process. Both gentlemen went out of their way to make me feel important. The cherry on top of a fantastic experience - the staff waiting to greet me and offer congratulations as I was escorted to MY BRAND NEW TOYOTA RAV4! John also called me two days after my purchase to "check in" with me --> Excellent customer service. Thank you so much for your hospitality and I highly recommend Williams Toyota to anyone looking for a Toyota! I love my Rav4! Customer Testimonial Excellent service, John Evans was courteous, professional and a pleasure to deal with. Customer Testimonial My experience with Williams Toyota was wonderful, we were treated great. Shawn was exceptionally great, he made us feel at home, always serves me coffee, the friendly faces are there to greet us.
My only complaint is I really wanted a cargo cover in my car, I’ve had one in my last two vehicles, I work in a government building w/ a parking lot that is not guarded and having my car open to the weirdoes {especially at Christmas time there are break ins} I don’t like it.
When my husband and I was looking at used Rav4s the cargo covers and the nets were in the hidden part under the cargo matt of the used Rav’s so we talked it over thought for the money it was wiser to by new because of Toyota’s history so when I took the big step and decided to go new I just felt that should have been part of the car.
But as far as my experience we have no complaints and compared to other Toyota dealers we went to with a rating of 1-10-10 being the best yours would be rated with a “10”!!!!
Thank you for caring. Anita Parulski
Customer Testimonials - Salesperson Steve Usselman - June 3, 2010 On May 27, 2010, we purchased a Toyota Venza. Our salesman, Steve Usselman, was absolutely wonderful to work with. Unfortunately, Williams Toyota did not have a Venza with the options we were looking for. Steve was very patient and never pressured us in any way. He took time to find out exactly what options we wanted and went out of his way to find a vehicle that met our requirements. Steve did an excellent job and we will definitely send anyone looking for a Toyota to Williams Toyota. We absolutely love our Venza!
- Ed & Karen Giles Customer Testimonials - Salesperson Terry Satterly - May 28, 2010 Terry was great to work with! He was very personable and accomodating to me. I'm also very excited for the FJ Cruiser & to take it off-road! Customer Testimonials - Salesperson Terry Satterly - May 10, 2010 I found my buying experience to be one of the easiest in my fifty years of auto buying. My salesperson, Terry Satterly, took the time to meet my requirements for a positive deal. There wasn't a lot of nonsense. Customer Testimonials - Service Mgr. Andy Liguori - May 10, 2010 For the first time, I had a problem with my Toyota Solara which I purchased at Williams Toyota. Andy Liguori, in the Service Department, has taken excellent care of my vehicle since I purchased it six years ago. On Saturday, May 1, I called and spoke to him about my problem. He told me to bring the car right up. When I got there he went beyond what I would have reasonably expected to help me out and send me on my way. He does an excellent job of caring for the customers. I look forward to being a Williams Toyota customer for many years to come. Andy Liguori makes the decision to shop at Williams Toyota a very simple one. Andy, thanks for your help! Customer Testimonials - Service Mgr. Andy Liguori/Service Advisor Mike Simons - May 6, 2010 Please keep Andy and Big Mike happy and I thank you for the good service!!... the guys got me in quick and charged very fairly... Thanks guys!! Customer Testimonials - Salesperson John Evans - May 5, 2010 Dealing with Williams Toyota was a great experience. My salesman John Evans was very helpful and professional. Most of my transaction was done over the phone and very convenient. I told John what I wanted and he had me in my new Tundra in 2 days. Customer Testimonials - Salesperson John Evans - April 30, 2010 (My) second purchase of a vehicle from this dealership, a Sienna van and now a Camry. Also my second from salesman John Evans. Quality & vehicles (are) excellent & Mr. Evans is a pleasure to deal with. Customer Testimonials - Salesperson Terry Satterly - April 29, 2010
We are very happy with your service. No complaints at all. Toyota will always be our first choice. Thank you. Customer Testimonial - Salesperson John Evans - April 6, 2010 John was extremely pleasant to work with. Very professional and easy-going. Patient and helpful. Overall, very positive first experience making a purchase from Williams. Would definitely bypass other dealers in the future. Service Department Testimonial - Service Manager Andy Liguori - April 5, 2010 Hi, Andy. I was the lady who cried on your shoulder about my mom being in the hospital in Florida. I'm sorry to say she passed away a few days after I arrived there to see her. But I will never forget the kindness that you showed me when you hugged me and said, "We care about more than just cars. We care about people, too.". That should be Toyota's new slogan! I have received excellent service at Williams Toyota. I've only needed oil changes so far, and the gas pedal fix, but so far - so good! You and the Toyota service department staff are always very polite and friendly. Thank you for your professionalism and caring! Customer Testimonial - Salesperson Shawn Mastrantonio - April 3, 2010
Customer Testimonial - Salesperson Steve Usselman - March 31, 2010
Customer Testimonial - Salesperson Terry Satterly - March 31, 2010
Customer Testimonial - Salesperson Shawn Mastrantonio - March 31, 2010
I'm very happy I drove to Pennsylvania to look at cars! So happy, that I bought a Yaris, "2010". All the employees (at Williams) are very helpful! Customer Testimonial - Salesperson Terry Satterly - March, 25, 2010 The deal was good, Terry was professional and friendly. This was an excellent experience! Customer Testimonial - Salesperson Steve Usselman - March 24, 2010
Customer Testimonial Salesperson Steve Usselman - March 20, 2010
Customer Testimonial - Williams Toyota Service Dept. - March 19, 2010 Hi Kevin, Yes, I had a positive experience at Williams Toyota. I brought my Camry Hybrid in for Recall service. Everyone was very pleasant to me. The service took a bit longer than expected (1 1/2 hours instead of the 1 hour they told me) but that was OK because I had planned to stay for 2 hours, per the Recall letter. After having service I noticed that my brakes are smoother than they were, which is good because they were very touchy before. I love my Camry Hybrid - it's the nicest car I've ever had. Customer Testimonial - Williams Toyota Service Dept. - March 18 Thank you for your continued interest in my satisfaction as a customer. Your Service Department is and always has been fantastic. Your Service Manager, Andy, always goes a step further to make sure there is nothing missing in my request to bring the car up to standard. There are smiles galore from all the Service personnel, quick transport for me to and from my place of needed presence, and the conversations are always positive and certainly very friendly. Your Service Department leaves me with a feeling to hurry back and visit... Be Blessed... Thanks Again! Customer Testimonial - Salesperson Steve Usselman - March 17, 2010
(John Evans) is punctual, friendly, and provides excellent service. I would highly recommend him and Williams Auto Group to anyone! Customer Testimonial - Salesperson John Evans - March 12, 2010 It was a pleasant experience dealing with John Evans and Williams Toyota. Customer Testimonial - Salesperson Steve Usselman - March 10, 2010
Customer Testimonial - Salesperson Steve Usselman - March 3, 2010
- Dean & Sandi Krissler
- Gloria & Hal Mullen Well-pleased with the dealership. This is our second Toyota and we really like the first Camry. -Williams Bower Customer Testimonial - Business Manager Brian Hughes - Feb. 23, 2010 Very nice to work with - this man is very helpful! I will always return to work with this man. - James Davenport. Customer Testimonial - Salesperson John Evans - Feb. 20, 2010 Awesome! Nice color! Everyone is very polite, helpfulprompt and responsible. JOHN EVANS ROCKS!! - Carole J. Berg Customer Testimonial - Salesperson John Evans - Feb. 20, 2010 Fantastic treatment!!! John Evens was a super Sales Consultant to deal with. Not pushy at all and completely satisfied my requirements and expectations. - David Pruden Customer Testimonial - Salesperson Gary Archer - Feb. 20, 2010
- Jim & Tammy Folmar Customer Testimonial - Salesperson Gary Archer - Feb. 17, 2010
-Gordon Scott Customer Testimonial - Salespersons Gary Archer & Steve Usselman - Feb. 16, 2010
- Cheryl & Mike Hollenbeck Customer Testimonial - Salesperson John Evans - Feb. 16, 2010
- Magnolia Ariza-Nieto Customer Testimonial - Salesperson Terry Satterly - Feb. 13, 2010 We are very pleased with the service we received from Terry. He was extremely kind and helpful. I will recommend Williams Auto Group to everyone I know looking to buy a vehicle. I will definitely come back the next time I am looking to buy. - Kendra Tollaksen Customer Testimonial - Service Department - Feb. 17, 2010 When we brought the Toyota in to be looked at, we were treated very well. There is absolutely no reason we would not come back to Williams for a new car or for service. They were polite and treated us very well. We have been impressed from Day One with the interest shown by this dealership in our complete satisfaction. - Sue Benedict Customer Testimonial - Service Department - Feb. 17, 2010 The staff was upbeat and very pleasant. It must be a nice place to work because it's hard to fake a good morale. Workplaces either have it or they don't. - Robert Crandall Customer Testimonial - Salesperson Gary Archer - Feb. 10, 2010 This is my second time that I have dealt with Gary Archer. His professionalism is outstanding. I feel he is a valuable asset to the Williams Group. Also I feel that the rest of the Group are a bunch of professionals from Sales to Maintenance, and Management. - Carl Wilson Customer Testimonial - Williams Toyota - Feb. 7, 2010 We always are reminded of the things we do wrong more often then not we are not told of the things we do right. Two weeks ago while doing a favor for a friend I backed into his handicap ramp damaging the left rear of my Tacoma truck. I called your service department and was, as usual, greeted by the friendly and familiar voice of Andy in Repair. I explained my predicament to Andy. Let me state now that I have also been well pleased with the other young man in the service department. I think his name is Mike, a nice man. Andy told me that if I brought my truck to Williams he would arrange for Tony of Huckle's Body Shop, located in Waverly, NY, to look at my truck. This conversation with Andy took place at 8:20 AM. At 9:05 AM I was at Williams and at 9:10 AM Tony arrived. If this was Ebay, you would be known as a fast payer. Huckle's, much like Williams, is a company that does it the right way. The truck looks great! Huckle's did an outstanding job, but I expected that as they were recommended by Williams Toyota. This storm that Toyota is going through like all storms will pass and Williams will, as always, do the right thing. From the woman at the reception desk that greets you with good morning and a smile, to John Evans who is the mold for people in sales, to the likes of Andy in Repair things are going to be all right. I drive over thirty minutes to have my vehicles serviced at Williams. Why, because of the above. Don't change a thing and everything will be OK. Best Regards, F. Michael Maroney Customer Testimonial - Salesperson Terry Satterly - Feb. 6, 2010
- Michael W. Remchuk
Customer Testimonial - Salesperson Terry Satterly - Feb. 5, 2010
- Chris & Amanda Manning
Customer Testimonial
We returned to Williams Toyota because of our great experience with Dale Brown in 2006 whe we purchased our Highlander. When we returned today people remembered us and made us feel comfortable. It was a pleasure dealing with Dale. Cynthia Cortright & Chantal Brutovsky 1/30/10 Customer Testimonial The experience was better than I had hoped. The "Team" (and salesman Steve Usselman) is very, professional, experienced and made me feel like family. Great job! Donald Smith Jr. 1/30/10 Customer Testimonial Dear Mr. (Kevin) Horn, I recently had my 2007 Toyota Avalon serviced at your service department and I want to commend you and your service staff on the excellent service I received. I've had this "THUNK, THUNK" problem which sounded like it came from the rear of the car whenever I went over a severe dip in the road. I tried to get it fixed recently at a dealer locally and over a year ago in Florida but both dealers failed miserably. I ignored the problem until it seemed to be getting worse and my wife was getting nervous since we were about to embark on a trip to Florida and thought that it may be a safety issue. My wife then suggested that I take the car to Williams Toyota where I bought the car three years ago since they had successfully fixed some other minor problems when I purchased the car. Since Williams Toyota is located forty miles away, I reluctantly made an appointment for the next day. When I explained my tale of woe to your Service Manager, Andy Liguori, he assured me that he would put his best mechanic, Rick Close on it right away. Two hours later Rick handed me my keys with a smile on his face and told me he had fixed the problem. I couldn't be happier. Later that evening I told my wife that she sometimes has really good ideas. My wife told me I should listen to her more often. Please thank your service staff for the great and courteous service and thank Gary Archer for selling me the car three years ago. Sincerely Yours - Tony Tordonato PS I've been a Toyota owner for over twenty years (1 Cressida and 3 Avalons) and couldn't be a more satisfied customer. Customer Testimonial I found my experience to be easy and enjoyable. Everyone I spoke with was friendly and very helpful. Chadd Bailey Customer Testimonial This was our first time shopping with Williams Auto. We had a great experience - great deals, great service, great personnel. Maria Wurzler Customer Testimonial I used the H-Plan from Corning Inc. and this was the best deal & easiest buying experience I have ever had! Stephen J Dershem Customer Testimonial (John Evans) went above and beyond to please my grandfather and I. He was very knowledgeable about all the cars I test drove. I would recommend John to anyone who is looking for a vehicle. Adam Brady
Customer Testimonial I wanted to give praise for Gary Archer for his excellent service this last Saturday when purchasing my Corolla. Waking up Saturday morning, I would have rather have a root canal that day than go car shopping. The social ideas of buying a car being stressful are completely false at Williams Toyota. The entire process was very relaxing, and there was no "haggling" for a great price. I was shown all of my options, and actually discovered that I could afford buying a new car, where I was expecting a used car. I was shown every nook, cranny, and feature of my new Corolla before I drove it home. Gary was determined that I know the Corolla as well as he did. Praise has been earned for Gary, and the entire team at Williams Toyota for making such a great environment for buying a car. I am sure my Corolla will last me quite some time, but when I need to go car shopping again, I will be visiting Williams Toyota. Thanks again! Brent Henry Customer Testimonial You are probably more accustomed to receiving negative emails in regards to employees however, it is also appropriate to have people be commended. Today I had the need to utilize your Parts Dept. I spoke to a Mr. Bob Smith. It was a very pleasant experience. He was professional, knowledgeable, and courteous. However, he was not overbearing in the fact that he was speaking to a woman that had no knowledge of what she was speaking of or needed. I had contacted other Toyota parts departments closer to home and was almost treated to the point of disrespect and I will not tolerate being put in that position. I have to say that Mr. Smith is very valuable to your team and an asset to the Toyota Company. I do hope that you share this with him as it is very inspiring to know that people are appreciated and that they are doing a great job. Belinda Burczynski Customer Testimonial John Evans is truly a unusual salesperson. It was indeed a pleasure to do business with you. We found him to be low-key, honest, informative, helpful and also possesses a warm and caring spirit. We are happy and satisfied customers. Customer Testimonial Terry was knowledgable about the vehicle and easily answered all my questions. The price on the car fit my budget and my overall experience with Williams Auto Group was very positive. I will refer friends when they are car shopping. Customer Testimonial I appreciate all of the valuable information that you list on the internet including the free carfax. John was very helpful and accomodating. Overall I was very pleased with the experience. Customer Testimonial
Good service. Good knowledge about vehicles. Really appreciate Shawn's service.
Customer Testimonial Experience went very well. Fair pricing with trade vehicle. Customer Testimonial We were very impressed with the Williams Toyota staff (especially John Evans and Lisa Rockwell). John was straight forward and upfront with our dealings, didn't apply a lot of pressure or any of the typical dealer selling tactics. Helped us arrive at a deal which we feel was fair to both parties. We'll be back whenever we trade cars again. Customer Testimonial John,
Customer Testimonial Everyone at Williams Toyota was very friendly and curteous and made the buying experience a lot less stressful. Thanks to John Evans and Dave L. for going out of the way to help us find the right vehicle. Customer Testimonial
Customer Testimonial Steve did a great job. He wasn't pushy, he was very knowledgable, patient and willing to spend time answering our many phone calls. He let the vehicle sell itself without standing in the way with poor sales tactics.
Customer Testimonial I must say that your service department is one factor in our returning to your dealership. At all times, your folks are pleasant and friendly both on the phone and at the daek. I had to switch things around the last time, and they were VERY accommodating and understanding. Consistent pleasant customer service is near and dear to me, as I have had rotten interactions at other places in the past. Customer Testimonial This is a formal and hearty "THANK YOU" to you and Williams Toyota for having made it possible for me to bring home what, on careful inspection, turns out to be a mean snow throwing machine. I owned a snow thrower in the past but it came with neither a headlight nor an electric starter and both will be nice to have. I looked over the instruction manual as we made our way back to Canton and discovered that this one has heated handles. I have never heard of heated handles but I have no doubt that they will considerably heighten the snow throwing experience! Once again, thank you and the others at Williams, including Lisa Rockwell and the crew that loaded it for us, for brightening our December. I'll think about Williams every time I fire it up, although I'm not really in a hurry to do that. Customer Testimonial Service Testimonial Service Testimonial
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Terry was great to work with and did an excellent job of getting me into the truck I wanted.
Shawn has gotten me my last 3 cars. He is always awesome!! I give him two thumbs up!! :-)
We bought a 
A friend stopped to check on vehicles for me & was impressed that Terry came out in the cold rain to talk to him. He made arrangements for me to meet with Terry and he was helpful & informative. Look forward to dealing with him & Toyota.
Had a great experience. Everyone was very helpful and made the event enjoyable. Shawn did an excellent job of matching me up with a vehicle I could afford.
Williams went out of their way to make sure we could comfortably afford this vehicle. I thank them for all their personal time they gave to us. We had a wonderful experience finalizing our paperwork. Steve went out of his way explaining the new vehicle for us. We felt very comfortable with our vehicle when we left the dealership. The best experience was how welcome they made myself and my family. I have 2 younger children and they welcomed them into the dealership and never once made us feel they were in the way. I truly felt as though I was family. I'm so grateful we have such a wonderful dealership that we will continure to service our car and help us in the future. There is not one thing I would have changed.
Steve was very patient and encouraging with me. He was very knowledgeable and informative, making sure that I understood all the features in the car. He let me take my time & never pressured me. He has a pleasant, warm personality & made me feel very comfortable. I will definitely return to him & Toyota for my next vehicle.
Steve was very pleasant to work with. This is the first time I have purchased here. Steve was very informative and encouraging. I never felt pressured. I will return to him to buy another vehicle.
Steve was very pleasant. He really lightens up your spirit. We felt that we received accurate information.
Terry was very helpful and had a very pleasing personality. First time buying from Williams Toyota, and we are so far very satisfied.
Dean and Sandra Krissler buy a new 2010 Toyota Highlander....added to the already owned Tundra and Highlander. Keepinare so far very satisfied!
It was a great pleasure to do business at Williams Auto Group. Terry Satterly never pressured us in any way. He went out of his way for us, giving us all the material and answers that we needed. We definitely have high praise for Terry and the Williams Auto Group.
We can't say enough good things about Williams Toyota! The whole process was so easy and stress-free. Everyone is extremely friendly and easy to deal with, especially Gary Archer and Brian Hughes. We were extremely satisfied with the whole process and with Williams Toyota!
This was our first experience purchasing our vehicles through Williams Toyota. Buying a vehicle is a major decision but Steve Usselman and Gary Archer made it comfortable and easy, without the pressure. It was obvious that they were experienced, knowledgeable and easy to talk to. We felt that the great service and attention will make us returning customers.
My trust in Toyota is still absolute. I have driven Toyotas since 2000 and will continue. John Evans has made my experience in purchasing first the RAV4 and now the Corolla a wonderful event. Thank you. Even through all the bad publicity, we trust that Toyota has our safety in their hearts and will fix whatever must be fixed. These are very reliable cars and that's why I chose Corolla for my very first car!
Definitely the easiest vehicle I have ever purchased. Terry is an amazing person and is an asset to your dealership.
Williams Toyota customer service was wonderful. Their Sales Consultant, Terry Satterly, made us feel comfortable and never pressured. They worked with us and gave us several financing options to choose from. They made our car-buying experience easy and enjoyable.
My experience with Shawn Mastrantonio and Williams Toyota was extremely pleasant yet professional. I feel that I was given a fair car sale. Shawn and staff went out of their way to make sure I was satisfied. Thank you. I will be back for my next one!!
